Career in 7eleven - HELPDESK

Job Details For Assistant (IT-Helpdesk) - Urgent

Date Posted : 15-Feb-11 Closing Date  : 28-Feb-11 Contact Person : Mohd Izwan   (Please email your resume at izwan@7eleven.com.my) Job Location : Plaza Berjaya, Bukit Bintang, Kuala Lumpur
Main Job Tasks and Responsibilities §         Deal directly with Person in-charge outlet either by telephone, electronically or face to face §         Respond promptly and log in report into system §         Provide first level support troubleshooting and resolve problems §         Obtain and evaluate all relevant information to handle inquiries and complaints §         Perform store/outlet verifications §         process orders, forms, applications and requests §         Direct requests and unresolved issues to the designated resource §         Keep records of customer interactions and transactions §         Record details of inquiries, comments and complaints §         Record details of actions taken §         communicate and coordinate with internal departments §         follow up on pending cases to respective person in-charge Skills Required • Candidate must possess at least SPM or Diploma in Information Technology or expertise in computer Software/Hardware • Minimum 1 years of working experience in the related fields • Good basic knowledge of computer Software/hardware, Internet connection (How to configuration Dial-up & Streamyx), server storage and computer component • Good understanding of network technology • Knowledge of telephone, audio/video and voice system • Good command of both verbal and written Bahasa Malaysia and English • Proactive and a team player with good personality and initiative • Good understanding of network technology • Knowledge of telephone, audio/video and voice system • Good command of both verbal and written Bahasa Malaysia and English • Proactive and